PROSA – Produtos e Serviços Agrícolas, S.A.

PRIVACY POLICY AND COOKIES

This Privacy and Cookies Policy is intended to explain how PROSA collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.

PROSA – Produtos e Serviços Agrícolas, S.A., with headquarters at Rua 1, Zona Industrial 4630-488 Marco de Canaveses, with email geral@prosa.pt, NIF 507 137 159, is responsible for the website https://www.prosa.pt and is committed to guaranteeing the privacy and protection of the personal data of customers and visitors, following all legal and regulatory standards in force.

PROSA reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers' personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on the PROSA website, and it is advisable to check it periodically to check for any updates or changes.

GUIDING PRINCIPLES

The main objective of this policy is to consolidate the relationship of trust and proximity between PROSA and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.

BASE LEGAL

PROSA operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving data processing personal.

According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”

DATA PROTECTION

We use several measures that aim to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.

As data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.

THE DATA THAT IS COLLECTED

PROSA may request personal data in the contact forms, namely the name, email and other information that the visitor provides us.

Data related to website navigation is also always collected. Examples of this type of data are device and browser information, network information and IP address.

PURPOSE FOR WHICH THE DATA COLLECTED

Personal data is collected and processed with a view to fulfilling the purposes indicated below:

• Service provision:
• Compliance with tax obligations;
• Communication with customers and clarification of doubts;
• Processing requests for information or services/products;
• Direct marketing communications (if you have consented to the processing of your personal data for this purpose).

In any and all cases, PROSA seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer's privacy.

WHEN DO WE COLLECT DATA?

Data is collected when filling out the contact form or while browsing the website.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with PROSA, by submitting a request sent to:

PROSA
Rua 1 da Zona Industrial
4630-488 Marco de Canaveses
or
geral@prosa.pt

The customer can also lodge a complaint with the National Data Protection Commission (CNPD).

DATA RETENTION

PROSA is obliged to retain information for tax and audit purposes in accordance with current law.

Your data will be kept for as long as necessary for the purpose for which it was collected.

DATA TRANSMISSION

The processing of user data may be carried out by a reputable service provider, contracted by PROSA. When this happens, PROSA takes appropriate measures to ensure that the entities that have access to the data offer the highest guarantees with regard to data protection. Therefore, any subcontractor will process users' personal data, in the name and on behalf of PROSA, strictly complying with legal standards on personal data protection, information security and other applicable standards.

INTERNATIONAL DATA TRANSFERS

PROSA may, within the scope of the purposes described, transfer your user data outside the territory of the European Economic Area (EEA). In these cases, you will strictly comply with the applicable legal provisions, namely determining the suitability of the destination country(ies) with regard to the protection of personal data and the requirements applicable to such transfers.

USE OF "COOKIES"

Cookies are small text files sent to your computer or mobile device, through your internet browser (browser), which stores them in a file folder. Each stored cookie is unique and contains anonymous information consisting of an identifier, web page name and an alphanumeric code.

Cookies collect generic information related to user preferences, allowing the system to remember characteristics or browsing preferences from previous sessions. Whenever you visit our website again, your browser reads the cookie and forwards the information back to us.

These cookies are not invasive or harmful and do not contain personal information.

If your internet browser is set to accept cookies, when you visit our website we consider that you are accepting our cookie policy.

WHY DO WE USE COOKIES?

PROSA uses cookies to provide the user with a more pleasant experience.

Cookies are essential for the operation of our website and are essential to provide you with a flawless experience as they allow you to browse without interruptions.

These cookies allow us to monitor the performance of our website by analyzing how users use it. They never collect personal information as they are used only for statistical analysis purposes.

HOW TO MANAGE COOKIES?

At any time, the user can, through their browser, choose to receive notifications about the receipt of cookies and restrict, or even block, their entry into their system.

Most areas of our website work without cookies, however, restricting or blocking them may cause difficulties in accessing some of our features or receiving personalized information.

If you delete cookies from your browser, you may need to install the rejected cookies again.

Last updated: November 2021